IT Support Project Manager - SPM22-04419000111

MA - Boston Location
Boston, Massachusetts
8 Locations
Posted On: September 22, 2022
Last Day to Apply: October 14, 2022

Position: IT Support Project Manager 
Location: Boston, MA
Duration: 12 Months

Position Summary:

  • This position will report to the PMO (Project Management Office) and will work on a range of projects related to IT support services initiatives such as helpdesk tools and process implementations, device management tool implementation, end-user equipment rollout/retrieval, and related IT areas as needed.
  • A strong work ethic and flexible attitude is critical for success in this role, in addition to an acute ability to drive all projects to completion, on time and on budget.
  • The candidate must thrive in a fast-paced, collaborative environment, enjoy working on a variety of projects concurrently, and have demonstrated experience leading high visibility projects as well as engaging and facilitating discussions with high-level stakeholders.
  • Most importantly, successful candidates for this role must have a positive outlook, an ambitious nature, and the drive to always perform at their utmost ability.
  • Project Managers represent the client's Information Services Department with positivity, professionalism, and tenacity while we work to improve technology at any of our 100+ courts or executive office locations across Massachusetts.


  • Plans and runs complex projects through complete life cycle.
  • Works directly with business teams (including high-level stakeholders) of an organization to facilitate an agreement on project objectives, scope, and requirements.
  • Assemble and work with a core team to drive decisions making, issue resolution, and overall oversight of the project
  • Facilitates decisions on proposed approach to address a business or an IT problem
  • Plans and schedules project deliverables, goals, and milestones
  • Develops a project plan including resources, time, and cost estimates.
  • Participates in/leads the development of the Request for Proposals/Request for Information (RFP/ROI) process.
  • Conduct feasibility, risk, regulatory compliance, and ROI analyses for proposed projects.
  • Oversees the design, development, and implementation phases of the project, coordinating with the business, vendors, and relevant areas of expertise in IT
  • Makes decisions regarding day-to-day activities such as assigning and reviewing project tasks, resource management within the scope of the project, and approving deliverables for review with major stakeholders
  • Establishes measurement criteria to assess project effectiveness/success.
  • Develops and monitors key performance indicators and benchmarks and performs benefits realization analysis
  • Monitors, communicates, and reports project status against project plan, requirements, budget, and quality measures to project stakeholders and executive sponsors
  • Maintains ongoing communication with customer/stakeholder/sponsor during the project to ensure that they are up to date on project progress
  • Participates in Change Control activities
  • Creates strategies for risk mitigation and contingency planning.
  • Facilitates creation of project documentation.
  • Conducts project closing activities (e.g., creates closeout plan and report, arranges for post implementation review, defines transition to operational stage process)


  • Have a background managing IT support services-related projects (3+ years)
  • Proven management, communication, and analysis skills
  • Demonstrated Proficiency in MS Project, MS Office, and other project management tools
  • Bachelor's Degree or higher from an accredited college or university in business, Engineering, Technology, or related field
  • 5+ years of experience in managing medium/large-scale business and IT projects
  • Strong organizational, presentation, and customer service skills
  • Familiarity with a variety of software development methodologies such as agile, waterfall, etc., and a strong understanding of the suitability of these methodologies for certain development environments and types of applications
  • PMP (Project Management Professional) Certification or equivalent desired

Required Behavioral Competencies:

  • PRODUCTIVITY: Manages a fair workload, prioritizes tasks, develops good work procedures, manages time well, handles fluctuating demand with ease, volunteers for additional work.
  • Team-oriented attitude and the proven ability to collaborate at all levels of an organization.
  • SENSE OF URGENCY: Prioritizes well, shows energy, assesses the criticality of the situation, and reacts appropriately, meets deadlines.
  • DEPENDABILITY: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
Skip to the main content